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There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).

If you wish to return any item(s) you have purchased, you can either return the item(s) via post in person to Keith Dudgeon Cricket Specialist, 64 Koorong St, The Gap QLD 4061.  within 14 days from the date of delivery. Return postage costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, postage will be incurred by Keith Dudgeon Cricket Specialist. Please contact Keith Dudgeon Cricket Specialist on 07 33006114 to organise pre-paid postage.

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Keith Dudgeon Cricket Specialist.

Returns Policy Conditions

At Keith Dudgeon Cricket Specialist we want to ensure you love the products you purchase. If you have changed your mind on a purchase we will exchange your item or refund your original method of payment provided that:

  • You return the item within 14 days (inclusive) from the tracked date of delivery
  • You produce your original Keith Dudgeon Cricket Specialist invoice (receipt) when you return the item
  • The item is in original unused condition:
  • With all original tags and any sewn labels still attached
  • In an unworn, unopened and unused state
  • A returns form is completed and accompanies your returning item(s)

If you are not able to comply with these requirements, Keith Dudgeon Cricket Specialist reserves the right to refuse an exchange or refund on change of mind items.

We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons:

  • Abdominal Protectors
  • Compression 1/2 tights
  • Underwear and undergarments

Items on Sale will only be exchanged (not refunded) for change of mind except where the item is faulty or defective.

Gift cards cannot be exchanged or refunded and will expire 12 months from the purchase date.

Online Exchanges

If you would like to exchange an item(s) for an alternative item(s), please fill out the online Return Request form that is located within My Account under ‘My Orders’ prior to sending the item(s) back.

If you checked out as a guest, simply print off the Returns Request Form here, fill it out and post it back along with your item and Keith Dudgeon Cricket Specialist receipt to the online returns address listed at the bottom of this page.

Exchanges can only be exchanged for the same value of the purchase price of the item being returned. Your items that you wish to return need to be sent back to our online returns address with enclosed returns and tax invoice (receipt). Return postage costs will be at your expense.

Online Refunds

To obtain a refund please fill out the online Return Request form that is located within My Account under ‘My Orders’ prior to sending the item(s) back.

If you checked out as a guest, simply print off the Returns Request Form here, fill it out and post it back along with your item and Keith Dudgeon Cricket Specialist receipt to the online returns address listed at the bottom of this page.

A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Cash refunds will not be provided under any circumstances.

Before sending, please ensure all details on this form are correct. You will also need to write the returns number on the outside of the parcel. You will be notified by email the status of your exchange or refund.

Online Returns Requests can only be completed on the desktop site not the mobile site.

View the Keith Dudgeon Cricket Specialist Returns Request Form

Online Returns Address

Please send all returns to:

Keith Dudgeon Cricket Specialists
64 Koorong St
The Gap, QLD 4061
AUSTRALIA